A major power outage at Telstra’s St. Leonards datacentre in Sydney has affected the telco’s BigPond ADSL and Wireless Data customers across the
country who took to social media to report the issue. The telco’s support lines
struggled to process the flow of calls from customers requiring assistance,
resulting in wait times of more than an hour.
Telstra confirmed that an outage had occurred in the early
hours on Wednesday and noted that widespread issues impacting on customers in
New South Wales, Queensland, South Australia, and Victoria had been
resolved. Customers experiencing
problems connecting were advised to reboot their network hardware.
“During planned works on the
power system in parts of the St Leonards New South Wales datacentre, power was
switched over to the standby unit which unfortunately failed,” said a Telstra
spokesperson. “While the main power source and the majority of services were
restored as quickly as possible, there are still a number of applications we
are working to restore.”
The spokesperson added that
Telstra was still investigating why the backup power failed. “We are currently
[also] experiencing issues with some of our online applications,” the
spokesperson noted. These are understood to have included BigPond Online
Catalogue, MyAccount, LiveChat, and Boost Prepaid.
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