Telstra customers hit with phishing emails

A series of scams have been despatched to more than 22,000 Telstra customers, including copies of what appeared to be legitimate Telstra email bills.

The emails suggested that customers had paid their Telstra bill twice and could redeem a refund, directing them to log into their 'My Account' portal via a link embedded within the email.

Telstra said cyber criminals had been particularly active of late and urged customers to be aware of these kinds of fraudulent emails and refrain from responding. “These emails can look very authentic, often including logos and slogans to trick you into opening them,” said the firm's national security Advisor Rachael Falk. “They often contain a link or an attachment which is designed to entice you into clicking on it... if a customer receives either of these phishing emails we advise them not to click on the links or attachments and immediately delete the email from their email account.”

The phoney emails are distinguishable by the absence of a “$” sign to describe the amount of money customers are told they paid twice and for which they'd be entitled to pocket a refund.